Return & Refund Policy
Return & Refund Policy
At ARSA Print, most of our products are custom-made and personalized. Because of this, we do not accept returns or exchanges on personalized items unless the item arrives damaged or there is a production error.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and gladly offer a replacement or refund if the problem was caused during production.
Personalized Products
Since our products are customized according to the information provided by the customer, we cannot accept returns or refunds for:
- Spelling mistakes provided by the customer
- Incorrect photos uploaded by the customer
- Customer preference changes after production has started
Please double-check all personalization details before placing your order.
Processing Time
Most orders require 1–3 business days for production before shipping.
Shipping Issues
Once an order has been shipped, ARSA Print is not responsible for delays caused by the shipping carrier. However, we will do our best to help you resolve any delivery issues.
If you have any questions, please contact us at:
support@arsaprint.com